Terms of Service

Introduction and Acceptance

Welcome to Vitality & Glow Natural. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Vitality & Glow Natural is committed to providing premium natural wellness and beauty products that enhance your vitality and promote healthy, radiant skin. Our Services include the sale of natural skincare products, wellness consultations, and educational content about natural beauty and wellness practices.

If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Use of Our Services

You may use our Services for lawful purposes only. You agree not to use the Services in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Services.

Permitted Use

You may use our Services to:

• Browse and purchase our natural skincare and wellness products
• Access educational content about natural beauty and wellness
• Create an account to manage your orders and preferences
• Contact our customer service team for support
• Participate in our newsletter and wellness programs

Prohibited Use

You may not:

• Use our Services for any fraudulent or unlawful purpose
• Attempt to gain unauthorized access to any portion of the Services
• Copy, modify, or distribute our content without permission
• Use automated systems to access our Services
• Reverse engineer or attempt to extract our source code

User Accounts and Registration

To access certain features of our Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

When creating an account, you must provide accurate and complete information. You are responsible for updating your account information to keep it current. You must notify us immediately of any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account if we believe you have violated these Terms or if we determine that your account poses a security risk to our Services or other users.

Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content on our Services is accurate, complete, reliable, current, or error-free.

Product Quality and Natural Ingredients

All Vitality & Glow Natural products are formulated with premium natural ingredients and undergo rigorous quality testing. Our products are free from harsh chemicals, parabens, and sulfates. While we strive for consistency, natural ingredients may vary slightly between batches, which is normal for truly natural products.

Pricing and Availability

All prices are displayed in your local currency and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. Product availability is subject to change, and we cannot guarantee that items will be in stock at all times.

Skin Sensitivity and Allergies

While our products are formulated with natural, gentle ingredients, individual reactions may vary. We recommend performing a patch test before using any new skincare product. If you experience any irritation, discontinue use immediately and consult a healthcare professional. Vitality & Glow Natural is not responsible for individual allergic reactions or sensitivities.

Orders and Payment

By placing an order through our Services, you are making an offer to purchase products under these Terms. All orders are subject to acceptance and availability.

Order Processing

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

Payment Methods

We accept major credit cards and other payment methods as displayed at checkout. Payment is required at the time of order placement. All transactions are processed securely using industry-standard encryption.

Shipping and Delivery

Shipping costs and delivery times are calculated at checkout based on your location. We ship worldwide using trusted courier services. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs or shipping carriers.

Returns and Refunds

We stand behind the quality of our natural skincare products. If you are not completely satisfied with your purchase, you may return unused products within 30 days of delivery for a full refund.

Return Process

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label. Products must be returned in their original packaging with all seals intact.

Refund Policy

Refunds will be processed to the original payment method within 5-7 business days after we receive your returned products. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Intellectual Property Rights

The Services and all content, features, and functionality thereof, including but not limited to text, graphics, logos, images, software, and other materials, are owned by Vitality & Glow Natural or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Services without our express written consent, except as permitted by law.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Disclaimers and Limitation of Liability

The Services and all information, content, materials, products, and services included on or otherwise made available to you through our Services are provided by Vitality & Glow Natural on an "as is" and "as available" basis.

Disclaimer of Warranties

We make no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included on the Services. You expressly agree that your use of the Services is at your sole risk.

Limitation of Liability

To the fullest extent permitted by law, Vitality & Glow Natural shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Services.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration, except that you may assert claims in small claims court.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

If you do not agree to any changes to these Terms, you must stop using our Services. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

Contact Information

If you have any questions about these Terms or our Services, please contact us using the following information:

Miscellaneous

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vitality & Glow Natural regarding the Services.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by both parties.